ze7 Privacy Policy
We are committed to protecting your personal information. This Policy explains exactly what data we collect, why we collect it, and how you can control it.
Introduction
ze7 ("we", "us", "the Platform") respects the privacy of every person who visits or registers on ze7.bet. This Privacy Policy ("Policy") sets out how ze7 collects, uses, stores, shares and protects personal data relating to users ("you", "your") of the ze7 platform, including the website, mobile interface and all associated services. By accessing or using ze7 you acknowledge that you have read and understood this Policy and consent to the data practices described herein.
This Policy applies to all personal data we collect through the ze7 website, registration forms, payment processes, customer support interactions, and any marketing communications you opt into. It should be read alongside our Terms and Conditions, which govern your use of the platform. If you do not agree with any part of this Policy, please discontinue use of ze7 immediately.
Our Privacy Commitments
1. Information We Collect
ze7 collects personal data in two main ways: information you provide directly to us, and information collected automatically when you use the platform. The categories of data we collect include:
- Identity and contact data: full legal name, date of birth, residential address, email address, phone number and, where required for KYC verification, copies of government-issued identification documents.
- Financial data: payment method details (e.g. bKash account number, Nagad number, Rocket number or bank account reference), transaction history, deposit and withdrawal records. Note: we do not store full debit or credit card numbers on our servers.
- Account usage data: login timestamps, game session data, betting history, bonus usage, wager amounts and account balance information — used primarily for responsible gaming monitoring and fraud prevention.
- Technical and device data: IP address, browser type and version, operating system, device identifiers, screen resolution, referring URL and pages visited within ze7 — collected automatically via cookies and server logs.
- Communications data: records of support tickets, live chat transcripts, emails and any feedback you submit to ze7, including any documents or screenshots you attach.
We collect only the minimum data necessary for each identified purpose. Where data collection is optional, we will make this clear at the point of collection. You are never required to provide more information than is necessary to use the services you have requested.
2. How We Use Your Information
ze7 uses the personal data we collect for the following clearly defined purposes:
- Account management: to create, maintain and secure your ze7 account, process registration, verify your identity through KYC checks and manage your account settings and preferences.
- Transaction processing: to process deposits, withdrawals and bonus credits via bKash, Nagad, Rocket, Upay and other supported payment methods, and to maintain accurate financial records in accordance with applicable law.
- Fraud prevention and security: to detect, investigate and prevent fraudulent transactions, bonus abuse, money laundering, underage gambling and other prohibited activities, and to protect the security of our platform and all users.
- Responsible gaming: to monitor account activity for indicators of problem gambling behaviour, apply deposit limits and self-exclusion tools where requested, and comply with our responsible gaming obligations.
- Platform improvement: to analyse how players use ze7, identify technical issues, improve game performance, personalise your experience and develop new features — using aggregated or anonymised data wherever possible.
- Marketing communications: where you have opted in, to send you promotional offers, bonus notifications and platform updates by email or SMS. You may opt out of marketing communications at any time via your account settings or by contacting support.
3. Legal Basis for Processing
ze7 processes your personal data on one or more of the following lawful grounds, depending on the specific purpose:
- Contractual necessity: processing required to perform the contract between you and ze7 — for example, processing a withdrawal or verifying your account during registration.
- Legal obligation: processing necessary to comply with applicable laws including anti-money-laundering regulations, age verification requirements, tax reporting and fraud prevention obligations.
- Legitimate interests: processing necessary for ze7's legitimate business interests — such as improving platform security, conducting fraud analysis, and sending you relevant service notifications — provided these interests do not override your rights.
- Consent: where ze7 relies on your consent — for example, to send marketing communications — you may withdraw that consent at any time without affecting the lawfulness of any prior processing.
4. Sharing Your Information
ze7 does not sell your personal data. We share your information only in the limited circumstances described below, and only with parties who are contractually bound to keep it secure and use it solely for the purpose for which it was shared:
- Payment processors and financial partners: bKash, Nagad, Rocket, Upay and other payment service providers receive only the minimum financial data necessary to process your requested transaction. They are independently subject to applicable financial regulations.
- Technology and platform partners: third-party game providers (such as Pragmatic Play, Evolution Gaming, Spribe) and platform infrastructure providers who host or support ze7 services may process limited technical and account data to deliver their services. All such partners operate under strict data processing agreements.
- Legal and regulatory authorities: where required by law, court order or regulatory authority, ze7 will disclose personal data to the relevant authority. We will notify you of any such disclosure where legally permitted to do so.
- Fraud and security agencies: in cases of suspected fraud, money laundering, or serious security threats, ze7 may share relevant data with specialist fraud prevention agencies, law enforcement bodies, or other online gaming operators for the purpose of protecting players and the integrity of the platform.
ze7 does not share your personal data with advertising networks, data brokers or social media platforms for commercial profiling or targeted advertising purposes. If you have consented to marketing from ze7, your contact details are used exclusively by ze7 for that purpose and are never shared with external marketing companies.
5. Cookies and Tracking Technologies
ze7 uses cookies and similar tracking technologies to operate the platform, remember your preferences, maintain your login session and analyse usage patterns. The main types of cookies we use are:
- Essential cookies: strictly necessary for the platform to function, including session authentication, security tokens and fraud prevention signals. These cannot be disabled without breaking core platform functionality.
- Functional cookies: remember your language preference, display settings and other personalisation choices to provide a more tailored experience on return visits.
- Analytics cookies: collect aggregated, anonymised data about how users navigate ze7 — pages visited, time spent on each section, error occurrences — to help us identify and fix technical issues and improve content relevance.
You can manage cookie preferences through your browser settings. Please note that disabling essential cookies will impair the core functionality of the ze7 platform and may prevent you from logging in or completing transactions. Continued use of ze7 after reviewing this Policy constitutes acceptance of our cookie practices as described.
6. Data Retention
ze7 retains your personal data for no longer than is necessary for the purpose for which it was collected, taking into account applicable legal retention obligations. In practice, account data (including identity documents, financial records and transaction history) is retained for a minimum of five years following account closure, in order to comply with anti-money-laundering laws and financial record-keeping requirements. Responsible gaming records are retained for the same period.
Marketing data (where collected on the basis of consent) is retained only while your consent remains active. Where you withdraw consent or unsubscribe from marketing, your contact details will be removed from our marketing lists within 30 days. Technical and analytics data is typically retained in aggregated form only, with any identifiable data deleted on a rolling 13-month basis.
7. Your Rights
Subject to applicable law, you have the following rights in relation to your personal data held by ze7. To exercise any of these rights, please contact our support team using the contact details on the platform:
- Right of access: you may request a copy of all personal data ze7 holds about you, along with information about how it is used and with whom it has been shared.
- Right to rectification: if any personal data ze7 holds about you is inaccurate or incomplete, you may request that it be corrected or updated without undue delay.
- Right to erasure: you may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you withdraw consent (and no other lawful basis applies), or where processing is unlawful. This right is subject to legal retention obligations.
- Right to restrict processing: in certain circumstances you may request that ze7 suspend processing of your personal data — for example, while the accuracy of data is disputed or while an objection to processing is assessed.
- Right to object to marketing: you have an unconditional right to object to processing of your personal data for direct marketing purposes. Upon receipt of your objection, ze7 will cease marketing communications immediately.
ze7 will respond to all rights requests within 30 days of receipt. In complex cases this may be extended by a further 60 days, in which case we will notify you. We will not charge a fee for handling your request unless it is manifestly unfounded or excessive, in which case a reasonable administrative fee may apply.
8. Security Measures
ze7 implements appropriate technical and organisational measures to protect your personal data against accidental loss, unauthorised access, disclosure, alteration or destruction. These measures include SSL/TLS encryption for all data in transit, encrypted storage of sensitive account data at rest, strict access controls limiting data access to authorised personnel only, regular security testing and vulnerability assessments, and ongoing staff training on data protection obligations.
While ze7 takes every reasonable precaution to secure your data, no online platform can guarantee absolute security against all threats. You are responsible for keeping your account credentials confidential and for logging out after each session, particularly when using shared or public devices. If you suspect that your account security has been compromised, please contact our support team immediately.
9. Children's Privacy
ze7 is strictly an adults-only platform for persons aged 21 and above. We do not knowingly collect, process or retain any personal data relating to individuals under the age of 21. If we discover that personal data has been submitted by or on behalf of a person under 21, we will delete that data immediately and close the associated account. If you believe a minor has registered on ze7, please contact our support team without delay.
10. Changes to This Privacy Policy
ze7 may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements or platform features. When we make a material change, we will revise the effective date at the top of this page and, where practicable, notify registered users via their registered email address or an in-platform notification. Your continued use of ze7 following any update constitutes acceptance of the revised Policy.
We encourage all players to review this Policy periodically to stay informed about how ze7 protects your data. If you have any questions about this Policy or wish to exercise any of your rights, please contact our support team at [email protected] (plain text — not a clickable link).
Now that you know how we protect your data, explore ze7's games and betting markets with confidence. Visit our FAQ for more answers or head straight to ze7 Casino.
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